1. Introduction

AncoraThemes (website url address: http://ancorathemes.com/) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. Data collected

Data storage location

We are Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.

Registration data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Purchase data

To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.

Support data

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact form

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

Google analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for using the personal data

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.

3. Embedded content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

Facebook

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

Twitter

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

Youtube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary cookies (all site visitors)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary cookies (additional for logged in customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. Who has access to your data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. Third party access to your data

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

Envato pty ltd

For the purpose of validating and getting your purchase information regarding licenses for the our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

Ticksy

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. How long we retain your data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your data rights

General rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

Gdpr rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Third party websites

AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of your data for legal purposes

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. Amendments

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

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What is contention

Firstly, try and understand bandwidth as a pipeline full of water that comes to your house, the municipality (ISP) has a couple of large pipelines and then connects your house and all the other houses in your street to the pipeline. The amount of people connected to that pipeline would be the contention ratio. So, the pipe has 10 people on it, ratio is 1: 10. In this scenario it is unlikely you will be using the water at the same time so the water pressure should always be good. Now imagine what would l1appen if they put a townhouse complex on that same line and 100 people now used It. The water pressure would drop and everyone would complain. With uncapped accounts ISP’s try to determine how many people can be put on one pipeline before the
“water pressure” drops to an unacceptably low level and then prices their product accordingly. Similarly, if there are 10 people on our network the ration is 1: 10. In this scenario it Is unlikely you will be using the internet at the same time so the speed should always be good. Now imagine what would happen
if they put a townhouse complex on that same line and 100 people now get connected to it. The speed would drop and everyone would complain. Frankly you can make an uncapped product any price you wish, it boils down to contention, let’s say the raw cost of 1 Mbit of bandwidth is R6750 all in.
You can make a “premium” service and contend It at 10 to 1 making It R675 per user
You can make an “ok” service at 25 to 1 at R270
You can make a “basic browser” service at 67.5 to 1 at R100

WIRELESS SERVICES

The only primary and complementary open access, layer 2 connectivity solution to rival fibre – Blue Dot Data enables businesses to connect single or multiple branches across South Africa to each other, their service provider of choice or any Cloud via a neutral facility from 2 – 100 Mb/s. A range of solutions and QoS options are available to meet the most demanding business needs, coupled with exceptional service guarantees.

Our network is built using cutting edge technology of the highest standard, backed by rock solid power and monitoring systems and offering 24-hour, 365 day proactive support.

FIBRE TO THE ESTATE

Body Corporates, landlords, tenants and owners are usually keen to deal with us, as they have only 1 supplier to vet and can keep the infrastructure to a minimum ensuring that the aesthetics of the complex are not disturbed or impacted in any way and that connectivity equipment remains unobtrusive. This is a significant consideration in addition to the fact that we are about 30% cheaper than the large corporate competitors. We will deliver a 100Mbps connection to the the complex. Each unit owner or tenant will then be able to choose their connection speed based on the pricelist. All our services will be delivered on the month to month basis, so if you are not happy then you can cancel with 30 days’ notice.

The approach that we take depends on whether the complex is existing or still being built. Where the complex is already built we can roll out services that are initially wireless in nature. This enables us to provide internet within a couple of days rather than a couple of months. We broadcast signal from one of our towers in the vicinity. This is either a direct connection or a connection that is partly wireless and partly fibre. This is done at our cost. Where the complex is not yet built or if built but not yet paved, we can roll out fibre.

 

In all instances each user will get:

  • Installation including Wi-Fi router and cabling to the unit
  • Uncapped Data
  • No shaping, No fair use policy, No throttling
  • Guaranteed minimum speeds
  • No out of bundle charges
  • Option of using our voice service and saving up to 40% on their Telkom bill
  • The same infrastructure can be used for an intercom, gate services and for camera solutions

FIBRE

If your business relies on the Internet in order to function, you need to choose a last mile connection that works as hard as you do. Fibre is the fastest last mile technology currently available. It is capable of transmitting high volumes of data at great speeds. It’s also invulnerable to theft and interference.

As a Tier 1 Internet provider, we light our Fibre, so we are in control of the way data is transmitted over the line. It means you benefit from our premium Quality of Service protocols. Ensuring that what you need works when you need it. Every time. When you deal with us you are dealing with the source. That’s how we guarantee 99% uptime on all our connections.

10Mbps, 20Mbps, 30Mbps, 50Mbps, 100Mbps, 200Mbps, 300Mbps (charges may apply, motivation required) Guaranteed 99% Uptime Synchronous, Uncontended, Uncapped, Future Proof Suitable For: Demanding Internet users, large file transfers and downloads, HD streaming, Video conferencing.

VOICE OVER IP (VOIP)

VoIP is also called Voice over Internet Protocol (IP). It simply means sending voice calls over the Internet as opposed to traditional telephone lines. For the user it feels exactly the same as making a conventional call. Transmitting voice over the Internet is almost equivalent to sending any other data over the Internet.

No matter where you or the dialed party is, we can connect you affordably. We have direct connection agreements with other telephony service providers. You therefore receive reduced call rates which in turn save you money on your overall telephony costs.

VOIP GATEWAY

Enjoy the cost saving benefits of routing your Voice calls via our network without having to purchase a new PBX with a VoIP Gateway. A VoIP Gateway is a device which converts telephony traffic from analogue to digital. Telephone calls are converted to digital packets, enabling telephone calls to transport over a local area network (LAN) or other IP-based network.

Using our VoIP Gateway, all your outgoing calls will be routed to our Voice network (Voice over IP solution) without having to change your current PBX system. Our solution has proven to be interoperable with all major soft switches and SIP-PBX brands.

HOSTED PBX

Feature Rich, System Ready Web Based PBX. An IP PBX is a switchboard or Private Branch Exchange which uses Internet Protocol. It is a server which uses your Internet Connection to route all your incoming and outgoing calls. Your customers can get hold of the right person immediately. Routing can be based on any means you choose: Time, skills or hunting. You can either use your existing Internet Connection, or we can assist you in setting up a Fibre or Wireless Solution at your premises. Additional features of the PBX can be installed remotely with the click of a button. This means no costly call out fees when you want to make changes on your PBX.

Important Features:

  • Time based routing: Night and weekend messages.
  • Skills based routing: Messages to be distributed to the relevant people.
  • An Interactive voice response (IVR): Allows incoming calls to be controlled automatically, 24/7.
  • Soft switch: The software-based platform allows for seamless add-on features as well as standard features found on conventional PABXs.
  • IP-based infrastructure: Because it works on your existing IT network, you only need a single network point for your computer and phone. Your extension is always where your computing device is.
  • Remote Access: Because there is no dedicated infrastructure, maintenance and upgrades can be handled remotely.
  • Expandable: Grows with your business, giving you local or remote extensions on or off site. Add users – even branches, to one IP PBX.
  • No license costs: Pay a once off up-front fee.
  • Cost-effective technology: Lower operating costs with minimal hardware, remote support and a flat rate for all the features.
  • Automatic failover in the event of a failure.

 

Suitable For:

  • Businesses wanting to save money
  • Businesses looking to be able to make changes to their PBX from a remote location, saving money on call out fees.
  • Call Centres looking for a Feature Rich, System Ready, Web Based PBX.
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